I am a VakıfBank salary customer, and the state has identified my additional account and loan debt. I would like to restructure this debt with the 3.11 interest rate and a 60-month maturity period, as outlined in the official gazette. When I visited the branch to initiate the restructuring, I was informed that there must be a delay of 31 days or more for me to be eligible. However, when I contacted customer service, they said that no such delay is required to benefit from this restructuring option.
As a salary customer, my overdue debt is automatically deducted the moment my salary is deposited, without my consent. This process was never fully explained to me, and I feel like I have been put at a disadvantage because of it. Despite my overdue status, my debt is collected immediately, preventing the 31-day delay needed to restructure as the bank employee suggested. This situation has affected me negatively, and I’m struggling to manage my payments. I simply want to restructure my account and loan debt without having my entire salary deducted automatically, and I want to exercise my right to the 60-month payment plan.
Although I am a VakıfBank salary customer, I wanted to restructure my Overdraft Account (KMH) debt at VakıfBank within the scope of BRSA regulations. For about a month, despite applying to different branches and submitting multiple requests with my customer information number 9274311, my restructuri...
I am a VakıfBank customer, and due to my overdraft debt, I am unable to access my salary. I am requesting a restructuring of my debt. However, since I’m a salary account holder, they claim that interest is already being paid and therefore refuse to offer any restructuring. I’m unsure of what steps t...
I am a salary customer at VakıfBank and had taken out a restructuring loan. This month, the first installment of that loan—approximately ₺38,000—was scheduled to begin for my credit card and overdraft account. I also had installments from a previously used overdraft account. Even though I can no lon...
I am a salary customer of VakıfBank Ankara Emniyet Sarayı Branch. I have a total debt of approximately ₺900,000, consisting of a credit card registered in my name (around ₺70,000), an overdraft account (₺400,000), and various personal loans (around ₺400,000). My monthly loan installments are around ...
I have monthly installments of ₺36,770.46 and ₺51,501.24 with VakıfBank. Additionally, due to the regular deduction of these installments from my overdraft account, my overdraft balance is currently -₺97,000. With another deduction of ₺51,501 scheduled for January 17, my overdraft balance will reach...
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