In October, I purchased the Urban Care Purple Series hair product from the Gratis store in Malatya Park Mall, specifically because it was advertised to help prevent hair loss. I applied it regularly after showering on clean hair, using it alone without mixing it with any other products.
At first, I didn’t experience any issues. However, after some time, I noticed something very concerning — this morning, I discovered 3–4 white hairs in the exact area where my hair loss had been most noticeable. I’ve been using the product every 3–4 days, and these white hairs were definitely not there before.
The product’s packaging and description do not include any warnings about potential whitening or hair loss, and since I no longer have the receipt or invoice, I’m unable to complete a return process. I originally purchased this product to prevent hair loss, but now I’m dealing with both continued shedding and new white strands. I stopped using it as of yesterday.
I am requesting a refund for this product, otherwise it will simply go to waste. I also consent to having my contact information shared with the company if necessary to resolve this issue.
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