UPS Delays My Package Delivery for 23 Days with Excuses and No Resolution
It’s been 23 days since I sent my package via UPS, and it still hasn’t been delivered. When I initially contacted UPS, I was told the delay was due to a vehicle breakdown. Now, every time I follow up, I get excuses like "we’re on holiday," which is unacceptable. Even government offices work part-time on holidays, but it seems UPS prioritizes convenience over timely service. This is frustrating and unprofessional. I expect prompt delivery and a clear response from UPS about when my package will finally reach its destination. UPS needs to take responsibility and improve its communication and service standards for its customers.
