A package was sent to me via UPS from Istanbul and marked as delivered on April 29, 2025. However, when I checked the tracking number on May 6, the system showed no update, and customer service told me that the sender had only generated the barcode but hadn’t actually handed over the package.
I then contacted the sender, and they clearly stated that the package had been handed over to UPS on April 29. After all this back and forth and days of confusion, UPS suddenly delivered the package on the same day they insisted it didn’t exist in their system.
This entire situation reveals that UPS’s tracking system is unreliable and not updated in real time. It’s impossible to follow the package's journey, and no one at UPS seemed to know where it was until the very last moment.
Because of this disorganized experience, I strongly advise against using UPS unless you absolutely have to. Local carriers are far more transparent and accountable. UPS, your system needs serious improvement—and customers deserve better clarity, reliability, and communication.
On April 15, 2025, my package was shipped via UPS Türkiye with my address details entered completely and correctly. Yet on April 21, UPS marked the delivery as failed due to a “wrong address” and returned my shipment without informing me in any way. I received no call, no email, and no notification...
I’m very unhappy with UPS Turkey. My package was handed over to them on 16/08/2024, and here we are on 27/08/2024, and it’s still nowhere to be seen. When I called customer service earlier, they told me it was because I live in a "remote area" and that it would be delivered on 23/08/2024. Well, that...
I had an extremely frustrating experience with UPS Türkiye and their Yenimahalle distribution branch. On June 11, 2025, they claimed they came to my address and couldn’t deliver because no one was home. That’s simply not true—I was available and waiting for the delivery all day. Without any actual a...
I am having serious issues with UPS regarding the return process for my order. On March 6, 2025, they supposedly came to pick up my package but claimed that it was not ready, even though no one actually arrived. They then left a note saying they would return on March 10, 2025, but once again, no one...
On August 11, 2025, I was expecting a package shipped by Altınyıldız through UPS Turkey, with tracking number 1Z892ER96804690367, to be delivered to me via the İzmir Bornova branch. However, even after four full days, my package has still not been delivered. Despite the fact that I was at home and t...
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