Umingle Requires Payment for Instant Unban After Wrong Age Verification

For about a week now I have been unable to use my Umingle account on the website, because the system shows a message that I am banned for being “Under 18.” This information is wrong, as I am already an adult and meet the minimum age requirement. On the ban screen I also see an “Instant Unban” option that asks for credit card details and a payment to remove the ban. I find it unacceptable that my account is blocked based on a false age assessment and that the only option shown to me is to pay money for an instant unban, instead of having access to a normal and fair review process. I could not find any clear way to contact support or appeal this decision through the website, so I am unable to submit my documents or any proof of age to have this mistake corrected. I request that my age be properly reviewed without any payment requirement, that my account be unbanned as soon as possible if I meet the age requirement as I state, and that I be informed clearly about how this error happened and how such situations can be fairly appealed in the future.