Umingle False Ban Complaint and Request to Remove Unban Fee

I am writing regarding my Umingle account, which was suddenly banned today with a message stating “You are banned” and claiming the reason is “Explicit messages.” On the same screen, I was asked to pay RM14.90 in order to remove the ban and regain access. I did not send any explicit messages and I believe this ban and the associated payment request are unfair and not based on my actual behaviour on the platform. Because of this, I have not made any payment and I also could not find any way to contact Umingle support directly to clarify the situation or appeal the ban. I request that my Umingle account be unbanned without requiring any payment or fine, and that the RM14.90 payment request be removed from my account. I also expect a clear explanation of why this ban decision was taken despite my not sending explicit content.