Umingle Ban Issue

I created a new Umingle account today to try the platform for the first time and was immediately banned, which is very disappointing. I had never used the service before, and I did not even have the chance to properly sign in and use any of its features. When I go to the Umingle website, I see a “You are banned” message with a Ban ID and “Gender Searching” listed as the reason. The page also offers an “Instant Unban” option for a payment in Philippine pesos via Apple Pay or bank card. I have not used any VPNs, third‑party apps or fake information, and I did not change any gender settings or do anything that could justify a ban. I find it unfair that a new user, on their first day, is banned without a clear explanation and then asked to pay money to be unbanned. I request that my account be unbanned without any payment requirement and that I be compensated with 100 USD for the inconvenience and frustration caused by this unjust ban and paywall for access. I also ask for a clear explanation of why this ban happened so it does not occur again.