Umingle Age Verification Error Caused an Unfair Account Ban

I am using the Umingle mobile app in the Philippines and on September 13, 2026 my account was banned with the message that I am “under 18” and therefore underage. The ban screen also shows that the ban reason is “Under 18” and offers to remove the ban for 149 Philippine pesos, even though I am not underage. My official date of birth is June 16, 2008, and I am of legal age according to the laws of the Philippines. Despite this, Umingle has classified me as underage and banned my account, which is an incorrect assessment and prevents me from using the service. I request that my account ban be removed as soon as possible and that my access to the Umingle mobile app be fully restored, as I meet the age requirement and have been unfairly restricted. In addition, I expect a clear written apology from Umingle for wrongly labelling me as underage and for the inconvenience caused. I also ask that Umingle review its age verification and ban process so that users who are of legal age are not wrongly blocked in this way.