Umingle Age Verification Error Blocks 21-Year-Old Account User

I have been using my Umingle account for about one month on my MacBook. On 11 August 2026 my account was suddenly blocked and flagged as if I were under 18. I am 21 years old and my age information in my profile is correct. When I try to access my account I see a message saying that I have been blocked and I am asked to make a payment of Rp39.900 by card to remove the block. I find it unacceptable that I am being blocked as an underage user even though I am over 18, and that a payment is requested from me in order to regain access. I have not been able to get help from Umingle support and have not received any clear guidance on how to verify my age and restore my account. I request that my age be checked, my account be unblocked without any payment, and that I be clearly informed about the official and safe way to verify my age so that I can continue using the service normally.