Our 4.5-year-old son made multiple unauthorized purchases in the Hungry Shark World game by Ubisoft, which we downloaded for free from the Apple Store. These transactions occurred without our knowledge or any notification from the Apple Store. We discovered the issue on the same day and immediately contacted Apple customer service, filed a report, and requested a refund. Today, we were informed that the refund could not be processed. Despite our further appeals, Apple has not provided the support we expected, only stating that the matter will be re-evaluated.
It is alarming that a child can make purchases so easily within a game, suggesting that Ubisoft and Apple Store might be collaborating to profit unethically from unsuspecting users. Selling the same content multiple times without warnings or approval falls under Ubisoft's responsibility, in my opinion. We seek support in addressing this unfair situation and request a resolution for the inconvenience caused.
My 10-year-old went ahead and made some in-app purchases on the Apple Store without getting permission from us parents. Apple Store approved the transactions without parental permission, despite the discrepancy between the iCloud account owner and the payer's name. In just 5 days, the Apple Store ha...
I recently had a distressing experience with Apple Store. My young nephew made in-app purchases unknowingly, and despite the fact that my card had no limit, he managed to authorize not one, but two transactions! Days later, I encountered problems while attempting to download an app, only to discover...
I urgently need help regarding unauthorized purchases made in Brawl Stars by my 5-year-old son. On 31.03.2025 and 06.04.2025, several charges were made without my knowledge or consent. I never approved these transactions, and I'm extremely upset that there's no clear way to contact support directly ...
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My child accidentally made 18 in-game purchases on Brawl Stars through Google Play, totaling ₺2500. As soon as I noticed, I immediately submitted a refund request. However, only 3 transactions were refunded, and I only received ₺360 back. The remaining amount is still being charged, despite my effor...
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