I recently had a distressing experience with Apple Store. My young nephew made in-app purchases unknowingly, and despite the fact that my card had no limit, he managed to authorize not one, but two transactions! Days later, I encountered problems while attempting to download an app, only to discover that there had been unauthorized payments made to my account. I contacted customer service right away, hoping for a quick resolution. To my surprise, the representative simply stated that I owed money without providing an explanation. I insisted on not making these purchases, even though there was no credit limit issue. The response was to pay and request a refund, which I dutifully did. Despite my detailed explanation, Apple Store has yet to refund the nearly 400 TL they took from me for no valid reason. This has been a frustrating experience, and I urgently require a resolution.
Apple disregards Turkish consumer protection laws and enables applications to make unfair profits at our expense. Instead of safeguarding consumers, Apple takes money from us for transactions made by mistake and makes decisions that violate our legal rights. In Turkey, consumer rights guarantee an u...
I recently noticed that ₺81 was withdrawn from my account under "Apple.com/bill" without my consent. This is especially frustrating since I don’t even use any Apple services. I have no knowledge of this transaction and certainly did not authorize it. I immediately canceled my card to prevent furthe...
My disabled children have made multiple unauthorized purchases on the TikTok application, which has caused me significant difficulty. I was unaware of these charges until I discovered a four thousand Turkish Lira charge on my Apple Store account. I immediately informed the support team that my child...
I saw that my debit card had been used without my permission. First, someone tried to take out 19 TL without my knowledge. Then, someone tried to take out 109 TL through a message. I got a message saying that I didn't have enough money on my card for this transaction. Later, I found out that all the...
I entrusted my phone to the Apple Zorlu Center service, only to be told that unauthorized repairs were detected, and they wanted ₺48,800 for the fix. Despite the device not being under warranty, I refused to accept this staggering amount without proper documentation. The authorized personnel at the ...
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