On February 24, 2025, I attempted to purchase Avatar: Frontiers of Pandora from Ubisoft’s online store for ₺577. During checkout, an error message popped up, and I was prompted to press “OK” to proceed. I didn’t realize that doing so had already saved my credit card and completed the purchase. When I checked my bank account, I was shocked to find I had been charged twice—a total of ₺1,154—for the same game.
I immediately contacted Ubisoft through email and even messaged their social media channels, but I received no response. Eventually, I found an automated chat system that vaguely promised a refund, but the lack of human support and follow-up makes it very hard to trust. Also, navigating the system is a nightmare—it’s only available in English or Russian, which makes it even more frustrating.
I regret making this purchase. Ubisoft, this is unacceptable. Refund the duplicate charge immediately and improve your customer support channels.
On February 11, 2025, two unauthorized transactions of ₺794.99 each were charged to my account for PUBG Mobile purchases—without my consent. What’s even more concerning is that mobile payments were disabled on my account, yet I suddenly received a message saying they had been re-enabled without my a...
On April 3, 2025, at 11:33 AM, I purchased 325 UC in PUBG Mobile through Apple. The actual transaction, however, charged my account an extremely high amount of ₺7,999.99, which is far beyond what I should have paid. During the purchase, the app froze, and I received an error message, so something cl...
On July 12, 2025, I made two separate purchases for Valorant VP. The first one was for ₺39.99, and that transaction went smoothly—the VP code was delivered right away. Encouraged by that, I went ahead and purchased 5350 VP for ₺550. However, this time, I never received the code. It’s been days, and ...
On August 23, 2025, around 4:00 PM, I attempted to purchase Watch Dogs 2 on Ubisoft Connect (PC). The listed price was ₺124.90, and I had enough balance in my Papara card, which is also enabled for online transactions. I entered my card details correctly, including the CVC code, but immediately rece...
On June 5, 2025, I made a ₺1,900 deposit to my Uption account using my credit card. The amount was successfully deducted from my card, but the funds never appeared in my Uption balance. Since then, I’ve been trying to contact customer support—but with zero success. Their phone line keeps me waiting...
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