1

Unexpected Roaming Charges on My Turkcell Bill Despite Being in Turkey

Unexpected Roaming Charges on My Turkcell Bill Despite Being in Turkey
Unexpected Roaming Charges on My Turkcell Bill Despite Being in Turkey
Seda
June 27, 2024 4:12 PM23

Hello, despite being in Turkey on June 24, 2024, I was charged ₺210 for international usage on my Turkcell bill while I was in Ayvalık. I have no idea how Turkcell managed to connect to a foreign network, especially while driving. This issue occurs every year. It seems Turkcell isn't making enough money. The fact that Ayvalık (Izmir) is near the border, though it isn't actually on the border, is not my problem; it's Turkcell's problem. It is clear that I was within the country. I can prove it with your records or through e-devlet. I request the necessary correction be made. Regards.

June 27, 2024 4:14 PM (2 minutes after complaint)

Dear Valued Customer, We will review your request and provide you with information as soon as possible. Best regards, Turkcell

Dear Customer, We are reviewing your application to our customer service and will inform you once it is concluded. For any needs related to our products and services, you can use the Turkcell application. Sincerely, Turkcell

Comments

Similar Complaints

Turkcell Billing Error Overcharges Me

Bülent
April 27, 2024 12:45 PM17

I have been charged twice by Turkcell for a total of ₺420 on my invoice, supposedly for "Tyg Advantage". While I'm trave...

Turkcell Billing Error Overcharges Me
Turkcell Billing Error Overcharges Me
1

Turkcell Has a Signal Problem And Cannot Resolve It

Emrah
April 22, 2025 10:28 AM99

I recently ported my line to Turkcell. I noticed that although Turkcell claims to be the leader in coverage in Turkey, i...