Turkcell Unauthorized Contract Renewal
Without my permission, Turkcell renewed my contract and raised the price by 150₺. They wouldn't cancel it when I contacted to tell them about it. I don't get how a business can act this way after I made it plain that I didn't want the renewal. Their customer service makes it seem like they don't care about fixing the problem or treating customers fairly. I feel let down and taken advantage of because I've trusted them for a long time. They're not helpful; they're charging me more and ignoring my plea. I sincerely wish I hadn't chosen Turkcell in this case.
Dear Customer, We called and spoke with you regarding your request on 14.10.2025. Thank you for taking the time to speak with us. You can submit any information requests, suggestions, opinions, and solution requests regarding our products and services through the 'Help - Submit New Request' section in our Turkcell app. Kind regards, Turkcell
And they shamelessly wrote here that we called and talked, but why didn’t you write that you couldn’t offer a solution when you called? I reported you to Consumer Rights, don’t worry, I’m talking about you and telling everyone what you did in my shop and everywhere else.
