Without my permission, Turkcell renewed my contract and raised the price by 150₺. They wouldn't cancel it when I contacted to tell them about it. I don't get how a business can act this way after I made it plain that I didn't want the renewal. Their customer service makes it seem like they don't care about fixing the problem or treating customers fairly. I feel let down and taken advantage of because I've trusted them for a long time. They're not helpful; they're charging me more and ignoring my plea. I sincerely wish I hadn't chosen Turkcell in this case.
After my contract expired, Turkcell renewed it without notifying me, implementing a substantial price increase without my consent. I only discovered the renewal after noticing a significant change in my bill, which left me feeling misled and exploited. Despite reaching out to customer service, I rec...
Turkcell is a company that should not be trusted. They advertised a home portable internet plan with 250 GB for ₺635. When I signed up, my first bill was ₺700. When I inquired about this, they said it was mentioned in the contract. However, that was not communicated to me. They insisted that their s...
Being a long-time customer of Turkcell, I am extremely disappointed with their consistent annual increases in prices. Now, as my contract approaches renewal in May, they're suggesting a significant increase for my current plan, which would require me to switch to a more expensive option. This outra...
Turkcell added over ₺400 to my bill, claiming that I exceeded my data limit eight times within just five minutes, despite not having my phone with me or actively using the internet. When I spoke to customer service, they dismissed me, saying they could not assist. The live chat support on the mobile...
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