Even though my old phone number that I used with Turkcell is still on sale, I cannot buy that number back as a new line. I cannot log in to my e-mails because that phone number is registered in my e-mail address, because it constantly sends a code to that number. This issue has caused significant disruptions in my daily life, as I am unable to access important accounts tied to that e-mail. I have repeatedly contacted Turkcell, but their customer service has failed to offer a clear solution. Turkcell does not provide any concrete assistance in this regard, leaving me frustrated and without options.
I bought an e-sim card from the Turkcell online store. Even though I've followed all the necessary steps to activate it, I'm being informed that the e-sim code is not valid. They're also insisting on additional fees from me. After a long hiatus, I decided to give Turkcell another try, hoping for som...
I am experiencing a serious issue when calling certain mobile numbers and my home landline using my Turkcell line. When I initiate the call, there is no ringback tone on the recipient’s side, and even if they answer, there is no voice communication. This situation makes it impossible for me to reach...
About two months ago, I started using a Turkcell line; ever since I changed, my connection has been disconnected twice for no apparent reason. Both times the problem corrected itself somehow. My line was severed once more today, though, and I am now left in darkness. Although Turkcell customer servi...
I am currently facing an issue with Turkcell, as my paid bill is still showing as unpaid because of their malfunctioning system. This situation is incredibly frustrating as I have clear proof of payment, but their system just won't recognize it. I reached out to customer service several times, but t...
I requested a replacement SIM card and it was delivered to me. However, when I inserted the card, I noticed that the line had not been active since 12 PM. I investigated the issue and found out that the barcode number of the sent card did not match the one in the system. I was told that the problem...
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