I bought an e-sim card from the Turkcell online store. Even though I've followed all the necessary steps to activate it, I'm being informed that the e-sim code is not valid. They're also insisting on additional fees from me. After a long hiatus, I decided to give Turkcell another try, hoping for some improvements. However, to my disappointment, things haven't changed at all. I'm not satisfied with Turkcell.
I'd like to talk about my experience with Turkcell and their e-SIM service that I'm using. The physical SIM card in the same room connects to the internet just fine, but the e-SIM isn't working at all. Charging fees is quick and easy, but when it comes to getting service, all I get are excuses like ...
Last year, I paid for a Turkcell eSIM. After changing my phone, I tried to scan the provided QR code again, but it was invalid. Customer service informed me that they couldn't activate the code and that I would need to obtain a new code and pay again. The Customer Communication Center said old codes...
As a long-time Turkcell subscriber, I recently visited a Turkcell store to switch from a physical SIM card to an e-SIM. To my surprise, I was charged ₺500 for this extremely simple process. Out of curiosity, I checked the fees for the same service at Vodafone and Türk Telekom—both charge only about ...
Yesterday, I went to the Turkcell Özkanlar branch in Bayraklı, İzmir, to activate an eSIM for my Motorola Edge 50 Neo device. However, even though the eSIM activation was not completed, ₺160 was charged to my credit card and my phone remained without service. During this process, I contacted both BT...
Even though my old phone number that I used with Turkcell is still on sale, I cannot buy that number back as a new line. I cannot log in to my e-mails because that phone number is registered in my e-mail address, because it constantly sends a code to that number. This issue has caused significant di...
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