In the Bahçelievler Kocasinan Merkez area of Istanbul, on Orkide 1 Street, the Turkcell network just doesn’t work at all. I brought this up weeks ago, but nothing has been fixed yet. For the last couple of months, we haven't had any signal around here. From what I gather, the lease for the tower ran out, and Turkcell took down the base station. In the meantime, folks like us who keep up with our bills or add money to our accounts are stuck without any service. It's really frustrating to pay for something that I can't even use. I'm asking Turkcell to fix this problem and get the signal back up here as soon as they can.
For the past six months, my phone hasn’t had any signal anywhere—neither at home nor outside—even though I’m in the heart of Istanbul and using Turkcell. I suspect something happened to a nearby cell tower and it hasn’t been replaced since. Everyone I talk to is experiencing the same issue. It’s inc...
I've been without internet for a whole week, and I live right in the heart of Istanbul. I’m really confused about why the modem box from Turkcell isn’t functioning properly. I invest a significant amount every month for this service, but I’m not getting what I expected in return. Reaching out to cus...
Hello. I reside in the AFAD TOKİ residences in the Abazlı neighborhood of Bala district, Ankara. Previously, I used Türk Telekom, but due to poor reception, I switched to Turkcell. Unfortunately, Turkcell's signal is even worse, and the reception issue persists. I have lodged numerous complaints in ...
I have been seriously dissatisfied with Turkcell for about 12 days. Despite living in an earthquake zone, no improvement work has been carried out, and the network problems in our area remain unresolved. The mobile signal is weak, and the internet barely works. When we call customer service, instead...
In July 2024, I moved to Sokullu Mehmet Paşa Neighborhood, Çankaya, Ankara. (I live on the 2nd floor, in the heart of the capital.) I realized that my Turkcell line doesn’t have coverage at home, and I raised this issue with Turkcell customer service 3 times. Each time, they said the problem couldn’...
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