Last year, I paid for a Turkcell eSIM. After changing my phone, I tried to scan the provided QR code again, but it was invalid. Customer service informed me that they couldn't activate the code and that I would need to obtain a new code and pay again. The Customer Communication Center said old codes become invalid after being used 20 times. Despite this, Turkcell is demanding payment from existing customers for a new code, which shouldn't be necessary. They created and deactivated the code themselves, yet they haven't offered a solution.
I bought an e-sim card from the Turkcell online store. Even though I've followed all the necessary steps to activate it, I'm being informed that the e-sim code is not valid. They're also insisting on additional fees from me. After a long hiatus, I decided to give Turkcell another try, hoping for som...
Yesterday, I went to the Turkcell Özkanlar branch in Bayraklı, İzmir, to activate an eSIM for my Motorola Edge 50 Neo device. However, even though the eSIM activation was not completed, ₺160 was charged to my credit card and my phone remained without service. During this process, I contacted both BT...
I applied for a number porting process at a Turkcell store, and I was given a SIM card. After the number porting was completed, I inserted the SIM card into my phone, only to find that a different number appeared on the SIM card. My number shows as deactivated. Despite calling customer service 4-5 t...
I had been using Turkcell eSIM for three years when I traveled abroad for work and exchanged my old phone for a new one. I successfully transferred other eSIM profiles, including international ones, but neither I nor the Apple representative could transfer my Turkcell eSIM, as the transfer was not s...
On Tuesday, August 12, I applied online to transfer my number to Turkcell and requested it as an eSIM. On Thursday, August 14, at 10:45 a.m., my number was transferred to Turkcell. However, when I tried to enter the provided eSIM information into my iPhone 16E, I received the error message: “This co...
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