I booked a room at Pozcu Hotel in Mersin through Trivago, specifically requesting a non-smoking room. Upon arrival, the hotel informed me that all rooms allow smoking, which is unacceptable. Additionally, the listing claimed there was on-site parking and a welcoming reception service, neither of which was true.
When I entered the room, it reeked of cigarette smoke, making it impossible to stay. Despite explaining the situation and requesting a refund, the hotel refused to cooperate. The breakfast was advertised as an open buffet, yet I was offered only a simple plate instead.
I am highly disappointed and feel misled by both Trivago and the hotel. I demand a prompt resolution and a full refund for this unpleasant experience.
We booked a room at Trabzon Uzungöl Özkan Hotel through Trivago, trusting their guarantee, and paid the full amount in advance. However, upon arrival, we were shocked to find that the room had no windows at all—no airflow and no natural light. This is not acceptable for a hotel stay and certainly no...
I made a reservation for Hilton Hotel Mersin through Trivago, which redirected me to Stayforlong to complete the booking. I paid the full amount using my credit card and received what appeared to be a confirmed reservation. However, when I arrived at the hotel, I was shocked to hear there was no re...
I booked a stay at Hostel Center Luxury in Sarajevo through Booking.com and paid online. My confirmation number is 4305340***. On July 11, I arrived around 5:30 PM for check-in. I waited for about half an hour for someone to arrive. During this time, I had a chance to look into a room and use the re...
On January 16, 2025, I booked a 5-night stay at Demir Suit Hotel in Kuşadası through Hotels.com and paid in full. However, when I arrived, the hotel was completely different from what was advertised online. The room was filthy, with cigarette butts near the bathtub, dampness, and an overall unclean...
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