I purchased 6 tank tops from the S**** Y****** brand via Trendyol. After wearing one, it shrank dramatically despite being a large size, just after the first wash. The other five remained untouched. I contacted the store, and sent one for exchange in a larger size. However, despite the untouched condition of the other five, the store rejected the exchange, claiming they had been washed. I provided images to both the store and Trendyol, but they defended the poor quality, leaving me stuck with these subpar tank tops. As a consumer, I'll bring this issue to the Consumer Arbitration Board, holding them accountable for my rights and the distress caused. I strongly advise against purchasing products from the 'Beyaz Toptan' firm. Sharing the resolution team's response and product images for your consideration. Be cautious when shopping on these platforms; otherwise, your money may go down the drain.
I placed an order on June 23rd, but it still hasn't arrived. To make matters worse, when I contacted Trendyol about the missing order and requested a refund, they informed me I would have to wait an additional 6 days for the refund process to even begin! This is on top of the month I've already been...
I bought a pair of sunglasses from Trendyol and suspected they were fake, so I initiated a return. The return was rejected, and I was told the item would be sent back to me. During the transfer process, they claimed I was unreachable and sent it back to the company. This happened again, with the sam...
The seller on Trendyol sent me faulty goods, and I ended up having to return it. They refused to take it back, fixed it, and then shipped it back to me after I tried to return it. When dealing with a faulty product, I did not anticipate this. Customer care from Trendyol has been completely unhelpful...
I ordered SPF sunscreen from Trendyol to protect myself from the sun. The store charged ₺260 from my card, but then suddenly canceled my order without any explanation. Since then, I’ve received no refund, and they are completely ignoring my messages. They claimed the money was refunded, but nothing...
I bought a pair of shoes on April 3, 2025, through Trendyol, and I truly regret the experience. After just a few wears—maybe the third or fourth time—I noticed a clear manufacturing defect. The structure felt off, and it was obvious something was wrong with the build. I sent the shoes back, hoping f...
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