I'm tired of Trendyol constantly causing issues by partnering with subpar boutiques. It feels like they’re working together to take advantage of consumers. Some boutiques send products with cut-off tags and torn packaging, then claim the customer damaged it, and Trendyol sides with the boutique. Despite numerous reviews from other customers describing the same issue with these boutiques, Trendyol ignores these complaints and forces me to go through the Consumer Arbitration Board instead of checking the boutique’s history of complaints. In the past, Trendyol used to take boutique complaints seriously, but now that they’ve gained popularity, they’ve changed their customer satisfaction strategy, prioritizing the boutiques that make them money over the customers. This approach is truly disappointing.
I ordered from Trendyol (Touché brand) on October 2 and issued a return on October 3 for three items, one of which was damaged. The return was shipped on October 4, and I received the delivery confirmation on October 7. However, I only received a refund for one item, and the refunds for the other tw...
I've never encountered such a lack of concern from any company's customer service as I have with Trendyol. It's quite disheartening. Trendyol hosts a variety of stores that frequently send out incorrect products. Unfortunately, instead of taking action to address this issue or hold the sellers accou...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
The seller on Trendyol sent me faulty goods, and I ended up having to return it. They refused to take it back, fixed it, and then shipped it back to me after I tried to return it. When dealing with a faulty product, I did not anticipate this. Customer care from Trendyol has been completely unhelpful...
Trendyol has let me down with a recent purchase. They haven't supported the product they offered. They shrugged and told me to cut out the middleman and deal with the vendor directly. The customer care staff I spoke with when I called were impolite and uninterested in helping me. I just want the stu...
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