I am writing to express my dissatisfaction with a recent experience I had on Trendyol. On March 8, I purchased a Godox M2 microphone from a seller named Toptaş Fotoğrafçılık through Trendyol. Before the return period expired, I initiated a return request for the product. However, my request was rejected on the grounds that the item could not be resold. I find this unacceptable, especially considering that I acted within the return timeframe and complied with all necessary conditions. The seller appears to be unreliable, and I am even more disappointed that Trendyol claims it cannot assist further in this matter. As a customer, I expected more support and consumer protection from such a reputable e-commerce platform. I kindly request that you reconsider this situation and provide a resolution. I believe it is important to hold sellers accountable and ensure that buyers are not left unprotected. Looking forward to your response. Best regards,
Trendyol does not provide sufficient protection for customer rights and lacks communication with sellers on its platform. On December 28th, a transaction was made for a total of ₺7,672. Even though we started the return process promptly and returned the item in flawless condition, Trendyol unexpecte...
I bought a pair of shoes on April 3, 2025, through Trendyol, and I truly regret the experience. After just a few wears—maybe the third or fourth time—I noticed a clear manufacturing defect. The structure felt off, and it was obvious something was wrong with the build. I sent the shoes back, hoping f...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
The seller on Trendyol sent me faulty goods, and I ended up having to return it. They refused to take it back, fixed it, and then shipped it back to me after I tried to return it. When dealing with a faulty product, I did not anticipate this. Customer care from Trendyol has been completely unhelpful...
I purchased an Osmo Action 3 ST Combo with serial number 5S4XM190006B7S from Trendyol, with delivery number 9120809349. After some time, the power button and charging socket developed issues. On September 22, 2025, I sent the product to the Istanbul DJI Service Center under warranty. On October 8, 2...
Comments