In the Travel Town game, an unauthorized purchase was made without my knowledge. My child/sibling used my device without permission, which resulted in this unwanted transaction. Because the purchase was charged directly to my mobile bill, my line has now been suspended due to the high cost.
I immediately contacted both the game support team and the platform provider, but so far, I have not received any solution or refund. This situation is extremely unfair since the purchase was made without my consent.
I am requesting a full refund of the unauthorized charges and the reactivation of my mobile line as soon as possible.
I am absolutely outraged by Travel Town's and their customer service's predatory and completely unreasonable refund policy. My younger sibling downloaded the game on my phone and, without my knowledge or permission, made multiple in-app purchases, charging a significant amount of money to my account...
I let my 4-year-old cousin use my phone to play games, and when I got it back, I discovered that My Talking Tom had made unauthorized charges. I never gave my consent or approval for these purchases. It is outrageous that a child can trigger payments this easily. To make matters worse, I was charge...
I’m extremely frustrated with the Travel Town game. I attempted a few in-game purchases, but each time I got a “payment failed” message. Thinking the transactions didn’t go through, I tried again—only to later find out that a total of ₺700 was charged to my phone line without my knowledge or consent...
For about a year, WePlay has been charging my account without my knowledge or consent. I wasn’t even aware of these payments because my younger sibling was using the app. The money deducted was not authorized by me, and I never approved these transactions. I am demanding a full refund for the unaut...
I’m shocked and incredibly disappointed with Travel Town. The game kept showing “payment failed” messages whenever I tried to make an in-game purchase. But later, I was stunned to find out that a total of ₺700 had been deducted from my mobile account. How can this happen when no confirmation was sho...
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