I am absolutely outraged by Travel Town's and their customer service's predatory and completely unreasonable refund policy. My younger sibling downloaded the game on my phone and, without my knowledge or permission, made multiple in-app purchases, charging a significant amount of money to my account. As soon as I discovered the unauthorized transactions, I immediately contacted support, explained that a minor had made these purchases accidentally, and requested a full refund. Their response was a flat-out denial.
They told me they would not return my money, offering no empathy or reasonable solution. It is completely unacceptable to penalize me for the unintentional actions of a child. This policy is incredibly unfair and feels like theft. I never authorized these payments, and the fact that Travel Town's support team is completely unwilling to help or even consider the circumstances is infuriating. They are essentially profiting from a mistake.
I demand a reversal of this decision and an immediate refund of all charges made by my sibling. Your company needs to take responsibility for these situations and provide a clear path for resolution. Refusing to help a customer in this situation is simply bad business. I want my money back now.
In the Travel Town game, an unauthorized purchase was made without my knowledge. My child/sibling used my device without permission, which resulted in this unwanted transaction. Because the purchase was charged directly to my mobile bill, my line has now been suspended due to the high cost. I immed...
I let my 4-year-old cousin use my phone to play games, and when I got it back, I discovered that My Talking Tom had made unauthorized charges. I never gave my consent or approval for these purchases. It is outrageous that a child can trigger payments this easily. To make matters worse, I was charge...
I’m extremely frustrated with the Travel Town game. I attempted a few in-game purchases, but each time I got a “payment failed” message. Thinking the transactions didn’t go through, I tried again—only to later find out that a total of ₺700 was charged to my phone line without my knowledge or consent...
I’m shocked and incredibly disappointed with Travel Town. The game kept showing “payment failed” messages whenever I tried to make an in-game purchase. But later, I was stunned to find out that a total of ₺700 had been deducted from my mobile account. How can this happen when no confirmation was sho...
I am absolutely furious and utterly disappointed with my recent experience playing Travel Town. I made an in-app purchase for ₺180, expecting to receive the items as advertised, but the game completely failed to deliver. The moment I completed the transaction, the money was withdrawn from my account...
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