Transferz cancelled my transfer but won’t refund — how can I force a refund?

If Transferz cancelled your transfer but won’t refund and you want to force a refund;

Check the cancellation details first;

• Open your Transferz booking/confirmation
• Note:
– Booking reference/ID
– Cancellation notice date & time
– Amount paid
• Screenshot the cancellation notice

Check refund policy;

• Visit Transferz website or Help/Terms
• Look for:
– Refund terms for cancellations
– Timeframes for refund processing
• Screenshot relevant policy section

Verify your payment;

• Check your bank/e-wallet/statement
• Confirm no refund credit posted
• Screenshot your statement showing no refund

Check email (including Spam);

• Search for:
– “Transferz refund”
– “Cancellation refund”
– “Support”
• Screenshot any messages or lack thereof

Contact Transferz Support immediately;

• Use the app/website support or official email
• Explain:
– Transfer was cancelled by them
– You did not receive a refund
• Provide:
– Booking ID
– Cancellation screenshot
– Payment proof

Ask them to:

• Confirm refund status
• Provide refund timeline
• Reissue the refund if overdue

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.