I got left waiting after booking Transferz for airport pickup, any tips to sort this delay?

If you were left waiting after booking Transferz for airport pickup and want to sort the delay;

Check your booking details first;

• Open your confirmation email/app
• Note:
– Booking reference/ID
– Pickup time
– Pickup location
– Driver contact details
• Screenshot the booking

Check driver contact information;

• Call or message the assigned driver
• Screenshot:
– Call attempts
– Unanswered calls
– Messages sent

Contact Transferz Support immediately;

• Use the app/website live chat or support email
• Explain:
– You are waiting at the airport
– Driver has not arrived
• Provide:
– Booking ID
– Exact pickup location
– Current waiting time
– Screenshots

Ask them to:

• Contact the driver urgently
• Assign a replacement vehicle
• Confirm compensation or refund if service fails

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.