TransferGo suspended my account without explanation, how can I recover it?

If TransferGo suspends your account without explanation, it’s important to act quickly and clearly to regain access.

Here are some useful steps:

• First, check your email, including the spam folder: TransferGo usually sends notifications with the reason for suspension (pending verification, unusual activity, or policy violation).

• Contact support directly at [email protected], attaching your ID, proof of address, and any recent transactions. This speeds up verification.

• If you don’t get a response or the suspension continues, write to [email protected] including your customer number and a detailed explanation.

❗ If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.