TransferGo charged me without my consent, how can I demand a refund?

When TransferGo charges you without your consent, it’s essential to react quickly and keep a written record in order to demand a refund.

Here are some practical steps that can help:

• Check your history in the TransferGo app or website and download the receipt for the unauthorized charge. This will be your main proof.

• Send an email to [email protected] explaining the incident with your customer number, date, and amount of the charge. Attach screenshots of the bank statement.

• If you don’t get a response, write to [email protected], which is intended for formal claims.

❗ If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.