I tried to reschedule my London to Edinburgh (Waverley) journey, which I reserved about a month ago, for a date four days ahead. Since I couldn't do it through their website, I called customer service. After listening to me, the customer representative said I had to pay a fee for this change. There ...
I needed to travel to London for a job interview, however the train was cancelled one hour before the departure time. I have to postpone my appointment for April 8, 2024. When I checked for a refund, I discovered that I could only reclaim £32 of the £74 I had spent on tickets. I find it unacceptable...
I've never encountered a company as bad as Trainline. The cleanliness and control are truly terrible. When I boarded the train from Leeds to Manchester Piccadilly, I found someone else sitting in the seat I purchased. As I explored other carriages, I saw that all seats were occupied. Why can't I sit...