I booked with Trainline but my mobile ticket won’t download on the app, how can I fix that?

If your mobile ticket won’t download in the Trainline app, first make sure you’re signed into the same account you used to book.

Check your internet connection (try switching between WiFi and mobile data) and ensure the app is updated to the latest version.

If the ticket still doesn’t appear, open the app, go to “My Tickets” and tap the purchase to download it—remember, mobile tickets are tied to one device only.

Finally, if none of these steps work, consider filing a complaint on Xolvie to seek a resolution.