Total Gas Station False Advertising
Hello, I recently had a negative experience with false advertising at the same Total station during my first two transactions. After confirming with the staff multiple times and making payments, I was later informed by İş Bankası that the transactions weren't counted under the campaign. They claimed that I had used an unauthorized İş Bankası POS device, resulting in financial loss for me. If you break the trust of customers who depend on you, how can we continue to support your business?
Dear Customer, First of all, thank you for your notification. Your notification has been recorded in our system and our resolution process has been initiated. An investigation regarding the matter you have communicated will be conducted, and you will be informed as soon as possible. We would like to remind you that you can convey any opinions, suggestions, and notifications through the channels mentioned below. - Customer Service - Club TotalEnergies Stations / mobile application Best regards,
It was said that information would be obtained from the station regarding the matter and a response would be given. I am waiting.
Dear Customer, We have contacted you regarding your notification and provided the necessary information. Thank you for your interest in our company. We would like to remind you that you can convey any opinions, suggestions, and notifications through the channels mentioned below. - Club TotalEnergies Stations / mobile application Best regards,
