Iyzico Refused to Give Me Bonus - Charged Deposit Fee
You advertise a ₺300 bonus for the first transaction, so I signed up and made a transaction. Then you told me that I hadn't applied for the bonus and that the transaction wouldn't count. On top of that, you charged a ₺72 commission just to deposit money into the account. It was not a pleasant experience at all. I signed up, but your app kept giving errors when I tried to verify my account. I chose iyzico because I thought it was a reliable and transparent platform. Unfortunately, my experience has been the opposite so far. Please don't deceive people like this. I want my ₺300 refunded.
Hello Mr. Eyüp, Your complaint is very valuable to us. We have forwarded all necessary information regarding the issue to our relevant teams. We are closely monitoring the process to provide a solution without making you wait any longer. Thank you very much for your patience and understanding. We will provide you with a detailed response regarding your complaint as soon as possible. We are always by your side. Best regards, Pelin Ç. Solution Center Specialist
Hello Mr. Eyüp, Following our phone conversation, I will call you again after the holiday. We wish you a happy holiday. Sincerely, Pelin Ç. Solution Center Specialist
Hello Mr. Eyüp, We tried to contact you on 02.04.2025 but were unable to reach you. Resolving your issue as quickly as possible is our priority. Could you please share an up-to-date phone number or email address where we can reach you? We are eager to assist you and look forward to your response. If you wish, you can also reach us at any time. Best regards, Pelin Ç. Solution Center Specialist
Hello Mr. Eyüp, We have great news for you! We have shared all the processes related to your complaint with you and resolved your request. We also thank you for patiently staying in contact with us during this process. If you have any questions or need support on another matter, please do not hesitate to contact us. Your satisfaction is always our priority. We have also sent you our evaluation survey regarding your process. You can evaluate your experience from the notifications section and support us in improving our processes. We eagerly await your evaluation notes. Thank you again for your interest. Best regards, Pelin Ç. Solution Center Specialist
Thank you very much for your help.
Hello Mr. Eyüp, Thank you for taking the time to complete our evaluation survey and sharing your feedback with us. Your opinions are extremely valuable to us and contribute to our ability to provide you with better service as iyzico. We are here to support you whenever you need it. If you would like us to assist you with another matter, please do not hesitate to contact us. You can reach us at any time. Sincerely, Pelin Ç. Solution Center Specialist
