Total Gas Pump Malfunctioned Causing Fuel Spill with No Manager Assistance
I had a really annoying time refuelling my vehicle at the Total gas station in Aksaray city center. The pump's automatic shut-off failed, leading to fuel spilling all over the ground. I was waiting for help, and when someone finally showed up, I snapped some pictures of the spill to keep a record. When I asked what would happen next, I was just told the manager wasn’t around and got a casual, “It’s fine,” before they sent me off. I felt like my concerns weren't being listened to, and I was worried about the safety standards since fuel spills are a big deal. I was hoping for a more responsible reply and I think Total should work on how they deal with these kinds of situations.
Dear Customer, First of all, thank you for your notification. Your notification has been recorded in our system, and our resolution process has been initiated. A review will be conducted regarding the issue you have raised, and you will be informed as soon as possible. We would like to remind you that you can convey any opinions, suggestions, and notifications through the channels we have specified below. - Club TotalEnergies / mobile application Sincerely,
Dear Customer, We have contacted you regarding your notification and provided the necessary information. Thank you for your interest in our company. We would like to remind you that you can share any opinions, suggestions, and notifications through the channels mentioned below. - Club TotalEnergies / mobile application Kind regards,
They said they are not interested.
