Total Energy's Disappointing Customer Service Experience

For years, I relied on Total Energy's fuel quality and fueled both my commercial and personal vehicles at their stations, even though I had a Total corporate card. However, due to a local municipality decision, the license plate on my commercial vehicle was changed from a standard series to a new one. Despite numerous attempts to contact their Customer Service department to update this information, no action was taken. Because I had three registered vehicles, using my new license plate resulted in the blocking of my Total corporate card. Despite my numerous efforts to resolve this issue, including contacting Total headquarters, no solutions were provided. To make matters worse, I was informed that the large sum I had accumulated on my card had been forfeited. It's incredible that Total Energy, in 2023, can't accommodate a simple license plate change and instead chooses to keep a customer's hard-earned money. This experience has convinced me to switch to a different fuel provider. I sincerely hope that a responsible Total representative can respond to this unfortunate situation.