For years, I relied on Total Energy's fuel quality and fueled both my commercial and personal vehicles at their stations, even though I had a Total corporate card. However, due to a local municipality decision, the license plate on my commercial vehicle was changed from a standard series to a new one. Despite numerous attempts to contact their Customer Service department to update this information, no action was taken. Because I had three registered vehicles, using my new license plate resulted in the blocking of my Total corporate card. Despite my numerous efforts to resolve this issue, including contacting Total headquarters, no solutions were provided. To make matters worse, I was informed that the large sum I had accumulated on my card had been forfeited. It's incredible that Total Energy, in 2023, can't accommodate a simple license plate change and instead chooses to keep a customer's hard-earned money. This experience has convinced me to switch to a different fuel provider. I sincerely hope that a responsible Total representative can respond to this unfortunate situation.
On September 4, 2023, I discovered that my Total Club membership was blocked due to logging in from six different license plates. I contacted Total Club Customer Services and requested the removal of the block, explaining that three of the license plates belonged to my vehicles. I updated my vehicle...
On July 6, 2023, around 1:30 PM, I went to the Total gas station in Corum city's small industrial site to refuel my vehicle. The refueling attendant entered the incorrect license plate number, and when the cashier attempted to load loyalty points, they informed me that no points would be added due t...
On 07.06.2023, between 17:00 and 18:00, I attempted to refuel at the Tatvan Total station. I have been a loyal Total Club member for approximately 5 years, if not longer, and have never encountered any issues until today. However, when I tried to load points onto my account after refueling, customer...
After making a purchase of fuel at the Total station, I made an attempt to accumulate loyalty points. However, I ran into a problem when I tried to log in to the Total mobile application after that and was unable to do so. It appears that my account was locked because a different license plate was a...
They canceled my membership because I bought fuel with a different plate from Total. There are camera recordings at all stations, I bought all the fuel, this can be proved very easily. I have 2 vehicles and 1 engine. Sometimes, I travel between cities with a rental car, and I get the answer. I'm pay...
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