Promised Total Gas Stations Points Never Delivered
I signed up for a financial app called "On" through your company's promotional link, which promised a certain amount of Total points for first-time customers. Despite following all the app's procedures, "On" never sent me the password. When I couldn't receive the password even after contacting them, I reached out to the app again. They falsely claimed they had provided me with information and refused to send the password, using the excuse that I hadn't created the account through the promotional link.
I strongly condemn Total, a company I've been a loyal customer of for years, for subjecting us to such dubious, ill-intentioned apps and banks, causing us distress. It's shameful, folks. Don't mock people, and don't let others mock us either.
Dear Valued Customer, First of all, thank you for your notification. Your notification has been registered in our system, and our resolution process has been initiated. We will conduct an investigation regarding the matter you have conveyed and will inform you as soon as possible. We would like to remind you that you can communicate any opinions, suggestions, and notifications through the channels mentioned below. - Club TotalEnergies / mobile application Best regards,
Thank you for the quick response and quick resolution.
Dear Valued Customer, We have contacted you regarding your notification and provided the necessary information. Thank you for your interest in our company. We would like to remind you that you can share any feedback, suggestions, and notifications through the channels mentioned below. - Customer Service - Club TotalEnergies / mobile application Sincerely,
