Toki charged coins for gifts I didn’t send, how can I get my money back?

If Toki charged coins for gifts you didn’t send, follow these steps to try to recover your coins or money:

Check your coin and gift history first;

• Open Toki → Wallet / Coins / Transaction History
• Look for the transaction showing the gift that was sent
• Note:
– Date and time
– Number of coins used
– Username or room where the gift was sent
• Screenshot the transaction details

Check if someone accessed your account;

• Toki treats activity done from your account as your responsibility, so any actions made while logged in are considered yours.
• If you suspect misuse:
– Change your password
– Log out from other devices
– Enable any security verification available

Contact Toki support immediately;

• Email: [email protected]

• Provide:
– Your username or account ID
– Screenshot of the coin deduction
– Date and amount of coins used
• Explain that the gifts were sent without your authorization and request a review.

Request manual investigation;

• Ask support to:
– Check the gift logs
– Confirm which device sent the gift
– Restore the coins if it was a technical error.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.