Timo Club Failed to Pay My Full Jackpot Winnings for 20 Days
I want to file a complaint against Timo Club regarding an issue I have been experiencing for a long time without receiving any response whatsoever. For approximately 20 days, there has been a serious problem with the earnings system. Since the first period I joined the site, the jackpots I played using the send button — which can also be verified in the transaction history — were constantly credited at only 1/10 of the actual amount, and many of my winnings were deposited incompletely into my account.
Regarding this issue, I repeatedly contacted authorized individuals through direct messages, explained the situation in detail, and requested that the problem be corrected and that all of my missing winnings be paid to me in full without any deductions. However, to this day, I have received absolutely no response, no explanation has been provided, and the issue has not been resolved.
I demand that Timo Club thoroughly review all related jackpots and transaction records dating back to the time I first joined the site, and that every incomplete winning amount credited at a 10-to-1 ratio be fully and accurately paid to me. I also expect a clear written explanation regarding this matter. In addition, I request that an authorized representative contact me as soon as possible for a detailed discussion; otherwise, I will be forced to pursue all available legal and official actions to protect my rights.
I actually didn't have such a request at first; this demand arose entirely as a result of the inadequate and disrespectful response I received from customer service. I felt the way I was treated was truly improper and unprofessional, so I had to seek my rights. While playing a game on the Timo Club app, the screen kept flickering, the game screen would disappear and reappear, and I couldn't play the game properly during that time. Because of this technical issue, on May 2 I suffered a serious financial loss of about 12,000 TL. I have taken screenshots and video recordings of the issue, and I possess concrete evidence including date and time information. Nevertheless, when I spoke with customer service, the response I received was both insufficient and shockingly indifferent and unrecorded. I clearly saw that no technical investigation was conducted and the seriousness of the problem was not taken into account. I am requesting Timo Club to address at least a satisfactory portion of the grievance I have experienced. I am not asking for a full refund of my total loss, but I want at least one third of it to be returned as soon as possible, and I want this technical issue in the app to be investigated and a clear written explanation provided to me. I am ready to share the screenshots and videos I have for the investigation.
