TikTok Support Not Helping With Account Access Recovery Request

I am experiencing a serious issue accessing my TikTok account and am requesting assistance with updating the phone number and email address to it. My username is @pilotdrew6, and I previously accessed the account on an iPhone. The account is set to private, and I have lost access to both the phone number and the email address originally linked to it. Additionally, I no longer remember my login credentials, which prevents me from signing in or resetting the account on my own. The last time I accessed this TikTok account was sometime in 2023. Since then, I have been unable to log in, even though the account remains active and private. I used the account for regular posting and viewing, and I would like to retain it, but I need to update the contact information to regain secure access. I have attempted multiple times to resolve this issue by contacting TikTok support through available channels, but I have not received any effective solution. I am frustrated that despite repeated efforts, I still cannot regain control of my account. I kindly request that TikTok verify my identity through alternative methods and assist me in updating the phone number and email address associated with the @pilotdrew6 account. I would like my new email address, cexchangeinvestmentcom****@gmail.com, to be added so I can receive reset notifications and safely regain access.