The North Face Jacket Stretched and Pilled Within 40 Days

I purchased a The North Face jacket just 40 days ago, but it has already stretched out unnaturally, and the fleece lining has started pilling. I sent it in for inspection, but I have received no updates. The jacket has proven unsuitable for the harsh winters in Erzurum, providing nowhere near the quality expected for its price.

I urgently need a resolution as I have no other jacket for the season. Are you planning to respond only after winter ends? I am left disappointed and frustrated with the product's performance.

I demand an immediate refund for this subpar item. My complaint has also been shared on your social media channels. Please resolve this issue promptly. Case number: 5DE6B-29924-564517.