I’ve been playing PUBG Mobile for a long time and have regularly purchased UC, but lately, every time I top up, the UC never reaches my account. This isn’t a one-time issue—it’s been going on for months. Despite being charged each time, there’s no credit in the game, and now I can’t even log in or start the game.
Worse, there’s no customer support to reach out to. I can’t message anyone in-game, and there’s no clear way to contact a support rep. I’ve spent a serious amount of money and have nothing to show for it. No one is responding, and I’m left completely in the dark.
I demand that Tencent fix this UC loading and login issue immediately and refund or credit what I’m owed. This is unacceptable for such a huge platform. I’m beyond frustrated and just want what I paid for.
For the past several purchases, I have been buying UC in PUBG Mobile through the App Store, but the UC I pay for never gets credited to my account. This issue has been ongoing since August 22, and despite filing multiple complaints, nothing has been resolved. Every time I try to purchase UC, I am ch...
Hello, I’m writing to report a serious issue with my PUBG account. I recently purchased UC (Unknown Cash) and the payment was successfully deducted from my bank account—I even have the bank statement to prove it. However, the UC was never delivered to my account. I submitted a complaint through the...
On Monday, April 21 at 3:53 AM, I purchased UC directly from PUBG Mobile’s official system. The payment went through, but I still haven’t received the UC in my account. It’s incredibly frustrating to pay for in-game currency and be left with nothing but silence in return. There’s been no confirmati...
I play PUBG Mobile on my iPhone 11, and today when I logged into my account (ID: 5188*79), I received a warning saying that I did not have enough UC to enjoy a good gaming experience and needed to top up. This was surprising because I had just purchased 600 UC via the App Store, yet my account now s...
I purchased UC in PUBG Mobile, but the UC was not credited to my account. Despite this, UC was deducted from my balance, and a debt was added to my account. This issue is still ongoing. It started with a 3 UC deduction and continued with 660, 600, 220, and 90 UC being deducted. If this goes on, my a...
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