On June 17th, I purchased a Tefal steam iron from the Metropol store, and it began leaking water within a week. When I called customer service, they suggested several checks, but the problem worsened. I took it to the service center, and they returned the product after a few days with no documentation. When I contacted customer service again and spoke with the store manager (who did everything they could, including writing to Tefal), I discovered that the water in the iron tank had been emptied. I told them I didn't want a product that was already in use, but they refused to cooperate. Instead, they gave me a 50% off voucher to use online. I got a new iron, went home, and the leakage problem reappeared. I took videos and photos, but the retailer advised me to return them to the service center because it was no longer their responsibility. I spent 5500 TL on this iron, and now I'm out of luck. Tefal's handling of the situation has been completely inept, and I am extremely disappointed. But I'm not going away; they're attempting to force their faulty product on me. If necessary, I will seek assistance from government officials.
A few months ago, I purchased a Tefal iron that has been nothing but trouble. It has been sent to Tefal's authorized service center, Ata Elektronik in İzmir, three times. Each time, it was returned with the claim that there’s “no issue.” However, the iron clearly leaks water abnormally, as shown in ...
On June 16, 2025, I purchased the Tefal Pro Express GV9812 steam iron, expecting a high-quality product. Unfortunately, after just the second use, the...
I have a Tefal GV7830 steam generator iron. Recently, the "no water" indicator started turning on, and the iron stopped heating, even though it had water in it. Occasionally, the issue would resolve on its own. I took it to the authorized technical service, where they informed me that a cable betwee...
I bought a Tefal GV6339 Actis Steam Generator Iron on April 22, 2019 (at a high price at the time) and used it without issue until last month, when it stopped steaming. When I took the iron to the authorized service in Mersin, they told me that the main circuit board had burned out and that there we...
I bought an iron about 1.5 years ago, but soon after, it started leaking water. When I called the company for warranty service, they told me that the warranty was only good for one year from the date of the invoice. Even worse, they told me that authorized service construction would cost 750 tl to f...
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