BDG Deposit Missing After Successful PhonePe Payment

On 02/04/2026 I deposited 10,000 rupees to my BDG Win account via UPI using PhonePe. The transaction shows as successfully completed on my side, but the money has not been credited to my BDG Win balance. After noticing that the deposit did not arrive, I contacted BDG Win customer support. They told me to wait and said that the amount would be credited, but even after waiting the balance has still not been updated and my deposit is missing. I have payment confirmation screenshots, including the UPI payment success screen and the payment page showing the 10,000 rupee amount and UPI options, clearly proving that the transaction was made correctly from my side. I request that my 10,000 rupees be either immediately added to my BDG Win balance or refunded back to my original payment method.