I just bought a TCL TV, and the setup process using their electronic system has been a complete disaster. It's been four days and I'm still waiting for an appointment to install something. I haven't had the opportunity to try out TCL's product quality yet, but their service is a complete mess. I contacted TCL customer service to request an installation, but they haven't gotten back to me or communicated with me since then. I was so frustrated with the delay that I decided to take action and called them on my own. I was really disappointed with the customer service from System Electronics. They weren't helpful at all and were also really rude and disrespectful.
I bought a TV made by TCL, and at first, they set up the installation for four days later. But the service team didn't show up on the day they said they would. I was angry, so I called the service center. They rescheduled for two days later and said the delay was because it was the weekend. Even tho...
I'm writing to say that I'm not happy with the TCL TV I just bought. Over time, the panel stopped working in a way that couldn't be caused by anything outside of it. I haven't heard back from TCL even though I took pictures of the problem and sent them to the company's email address. The company's c...
I purchased a TCL air conditioner last week and contacted customer service to schedule the installation. During the call, I specifically mentioned that we had a previous air conditioner which broke down, so we bought a new one. Our home gets full sunlight and is hotter inside than outside, making it...
About a year ago, I purchased a TCL brand television which started malfunctioning a month ago. The authorized service center came and took it for repairs. After 10 days, they returned it claiming that it was fixed. However, this time green lines appeared on the screen, so they took it back again. An...
I was worried when I bought a TCL QLED TV, and I now wish I had spent a few more cents on a well-known brand. The screen came in pieces. During installation, the service had already opened the package. They saw that the panel was broken and made a report about it. The broken TV has been in the middl...
Comments