I recently had a bad experience with a TCL-authorized service provider in Turkey, specifically BLKOM. On January 9, 2023, I returned my TCL 50p615 because of a screen blackout from the bottom right. After more than a month of waiting, on February 15, 2023, I received the product back from warranty, but this time, black dirt remained on the screen. I even posted a video to demonstrate the problem. I had to send the product back to warranty and wait for more than a month. Furthermore, customer service was unhelpful and did not provide any information throughout the entire process. The service has consistently been inadequate, and I hope to shed light on the situation. I would be grateful if anyone could assist me in this matter. Even sending an email to senior managers of relevant units in Turkey would be highly beneficial.
My TV changed New One Thank you Very much
The TCL brand 55C715 model TV, which I bought when it was just released at the end of 2020, has been causing problems since the day I bought it. I bought TCL TV, which is a best-selling and preferred TV brand in the USA and Canada, with confidence when I saw that it started to be sold in Turkey. How...
On July 22, 2022, I bought a TCL 55P725 55-inch 4K UHD Satellite LED Android TV from Amazon.com. After the technical service set up the TV on October 4, 2022, we had no problems with it until February 9, 2023, when all of a sudden the picture went out and the screen went black. I told the technical ...
I purchased a TCL 55P635 model TV from the seller Alicandanal through the Hepsiburada app on November 26, 2023. The TV arrived on December 1, and after Baran Elektrik's technician performed the installation on December 4, we noticed a black spot on the screen when the TV was turned on. The technicia...
On February 18, 2023, I purchased a TCL 55P615 television. The screen brightness, on the other hand, was very low, and the screen went black during channel transitions. After a while, the brightness naturally returned to normal. Furthermore, I am unable to use the screen mirroring feature, and I am ...
I am writing to complain about a defective TCL 55P725 55-inch 4K UHD LED Android TV that I purchased from your website on July 21, 2022. The TV developed a fault in early November 2023 and was taken to the BILKOM authorized service center under warranty. The BILKOM service center's DOA report dated ...
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