I was charged by Sweetmax after canceling, what should I do?

If Sweetmax charged you after you cancelled your subscription,

Review your cancellation first;

• Check:
– The date you cancelled the subscription
– The date and amount of the charge
– Your Sweetmax or SweetDrama account status
– Whether the cancellation was confirmed successfully

Sweetmax-related terms indicate that billing issues should be reported to support promptly, so keep your cancellation evidence.

Gather evidence;

• Save screenshots showing:
– Your cancellation confirmation
– The charge made after cancellation
– Your payment receipt
– Your transaction or order ID

Contact Sweetmax support;

• Request:
– A refund for all charges made after cancellation
– Confirmation that the subscription is permanently cancelled
– A review of your billing history
– Confirmation that no further payments will be taken

If the payment was processed through Apple or Google, submit the refund request through the relevant platform and provide the receipt to Sweetmax support.

If Sweetmax does not refund the post-cancellation charges or resolve the issue, consider filing a complaint on Xolvie to pursue a resolution.