Sürat Kargo Refused To Compensate Damaged Parcel
On November 20, 2023, the package I received was a total disaster – not a single intact item; everything was shattered. Despite charging extra for fragile items (₺300), it was nothing but carelessness. A blatant money trap. To express my discontent, I wrote on Xolvie. I received a response, but the gentleman from customer service was more irate than helpful. His tone suggested as if I personally smashed their package. Neither the courier's behavior nor the attitude of the customer service gentleman was pleasant. They claimed they would get back to me, but after that phone call, they completely ignored the issue.
Dear Customer, First of all, thank you for choosing Sürat Kargo. Our Solution Center is creating solution alternatives to turn your experience into satisfaction, and we will contact you swiftly. If you send any complaints, information, suggestions, opinions, and solution requests regarding our products and services, we will also get in touch with you. We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Sincerely, Sürat Kargo A.Ş. Customer Experience Management #WeAreSwift
