The package with tracking number 15300237155115 has been at the transfer center for 6 days now, since November 12, 2024, and I haven't been able to get in touch with anyone by phone for an update. It's really surprising and annoying that a package that's supposed to be delivered in the same city is taking so long. On the same day, I sent another package to a totally different city, and it was delivered the next day without any problems, which just added to my confusion. The inconsistency in service is so disappointing, and I thought local deliveries would be managed much better. I hope this gets sorted out soon and that we can work on better communication and efficiency.
My package with tracking number 48672173950239 has been stuck at the transfer centre since November 1, 2024, and after 11 days, there’s still no update. I’ve been trying to call the local branch, but I can’t seem to get through. I’ve been trying to reach Sürat Kargo’s customer service for a week, an...
My e-commerce order consisting of four items was shipped under a single tracking number and as one transaction. Despite being a single shipment, the items started arriving separately. I was told that the delivery wouldn’t be dispatched until all items arrived. Although the estimated delivery date wa...
On 15/11/2024, a food package was sent via Sürat Kargo, but as of 19/11/2024, it still hasn’t been delivered and is reportedly stuck in a transfer vehicle. I reached out to the branch to enquire about the delivery timing, and I was informed that it might take an additional two days. This means the d...
I sent a package with Sürat Kargo, but it's been sitting at the Esenyurt transfer centre for two days now, and I haven't heard anything about it. They said the delivery would be around November 13, 2024, but there hasn't been any movement on that front. Every time I call customer service for help, I...
I am extremely disappointed with Sürat Kargo. I’m still waiting for my package that was sent from Istanbul on 12.12.2024. It hasn’t arrived yet, and today is 18.12.2024. As of December 14, 2024, the tracking system indicates that it is stuck at the Diyarbakır transfer centre with no updates. I’ve re...
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