Lost Package Fiasco at Sürat Kargo Anibal Branch
My package sent to the Sürat Kargo Anibal branch for delivery has gone missing, and when I reached out to the branch, they said they attempted to contact me but couldn't get through. How will they handle door-to-door deliveries if they depend on phone calls? There is no documentation of any phone conversation, and when I inquire about the number they called, they brush off my worries. Deliveries can be quite challenging, don't you think? Why would they choose to function as a courier company if they are unable to complete such fundamental duties? This situation has left me feeling extremely frustrated and doubting the dependability of their services.
Dear Customer, First of all, thank you for choosing Sürat Kargo. Our Solution Center is creating solution alternatives to turn your experience into satisfaction, and we will contact you promptly. If you send any complaints, information, suggestions, opinions, and solution requests regarding our products and services, we will also get in touch with you. We thank all our customers who share their views and suggestions with us for their trust in our brand. Best regards, Sürat Kargo A.Ş. Customer Experience Management #WeAreSwift
Special thanks to Ms. Meryem, who approached the subject sensitively and showed interest.
