The product I purchased through the Dolap app, with web order code 2468749693562038, was handed over to Sürat Kargo and arrived at the delivery branch. It stayed there for two days before being marked as delivered without ever reaching my home. Somehow, this happened without a delivery code, and during this time, the Dolap app also marked the product as received. I went to the Sürat Kargo Yunusemre branch, where the staff said, "We'll check and get back to you," but four days have passed, and they still haven't delivered my product. I demand that this branch and its staff be reviewed, the necessary actions be taken, and my product be delivered to me promptly. I also want to inform you that I will initiate legal action. I will not let this issue be swept under the rug and trust that senior management will resolve it.
The package I sent with tracking number 35204243173182 has gone missing. I had made a sale through the Dolap app, and the buyer has been calling the Sürat Kargo Malkara branch for the past three days. However, they have been unable to locate the package. This delay is damaging both my seller reputat...
I have been selling through Dolap, and for the past week, my package has been lost at the Tepeören branch of Sürat Kargo. Despite multiple attempts to get information, I have received no updates or assistance. Both my customer and I are stuck in this situation, unable to move forward, which has been...
My shipment with Sürat Kargo, tracking number 37219173262101, has not been delivered for nearly two weeks. I’m located in Sultanbeyli, Istanbul, and my package is currently at the Sancak Branch. Every day, I receive a message saying “out for delivery,” followed by another saying “you can pick it up ...
Despite being at home, my package from Dolap didn't arrive. When I looked at the tracking page, I found a message stating, "Product could not be delivered, please contact the branch." I contacted Sürat Kargo branch six times, and every time they assured me that my package was out for delivery and wo...
I ordered a book from the Dolap app. The books arrived at the Sürat Kargo branch in my area within a few days, but they have been sitting there for 8 days. The status says "out for delivery," but I haven't received anything. I reached out to Dolap customer service, but they couldn’t provide clear in...
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