Superonline Disrupted My Internet for Hours and Offers GB Instead of Fixing It
Since 8:15 PM last night, we have had no internet. Every time we contact customer service, we’re told the issue has been reported to the infrastructure provider, and I’ve explained the situation repeatedly. The internet is essential for us because we work from home, but there’s still no resolution. We’re practically becoming best friends with customer service, as no other company could possibly have such a miserable and ineffective R&D department. We experience at least 20-30 disconnections a month. The response is always the same: “Let’s gift you some GB on your mobile line to compensate for the inconvenience.” Maybe they should throw in some candy too while they’re at it! If you’re looking to pay for nothing and add stress to your life, go ahead and choose Superonline.
